General Information

  Frequently Asked Questions

1.   Is this hospital a private hospital or a government hospital?
  This is a private not-for-profit charity hospital.
2.   How can I get to Hospital Lam Wah Ee?
  Coming from Penang Bridge to Penang Island; please look out for the signboards.
1) from the Penang Bridge going to Georgetown
2) "Tesco" on your left and do not turn until
3) At the signboard (Batu Ferringhi) go straight and enter the "Udini underpass and
4) come out into Green Lane
5) Pass the 3rd traffic lights and go up the Autopont (fly-over)
6) Hospital Lam Wah Ee is on the right side. Please click <Our Map>

3.   What are the facilities available in this hospital?
  - 700 beds
  - 24-hr emergency department
  - Ambulance service
  - Angiography/angioplasty/cardiac catheterization/electrophysiology studies(abnormal heart rhythm

mapping)/implantable cardioverter defibrilator( heart shocking device
  - Antenatal classes
  - Bank Facility( ATM)
  - Cafetaria( no pork is allowed to be served in the hospital premises)
  - Convinience store
  - Currency exchange counter
  - Day surgery
  - Delivery suites & nursery
  - Diabetic education
  - Diatetic counseling
  - ECG/Treadmill/ echocardiography/ colour doppler studies
  - Endoscopy( OGDS,ERCP,Colonoscopy, Bronchoscopy)
  - Haemodialysis
  - Health screening program
  - Imaging(640-slice CT Scanner(lower Radiation dose) , Dental X-ray, Fluoroscopy, 3d mammography, 1.5 T MRI, Ultrasound , General X-ray, angiography, interventional radiology, bone densitometer
  - Inpatient Psychiatric facilities
  - Intensive care( adult & neonatal) & Coronary care unit
  - Laparoscopic & Thoracospic surgery
  - Laser surgery
  - Lithotripsy( stone blasting)
  - Day care centre
  - Medical social service
  - Night paediatric clinic
  - Operating theatres
  - Pain management unit
  - Pathology laboratory
  - Patient education
  - Pharmacy
  - Physiotherapy & occupational therapy
  - Pulmonary lung function analysis
  - Specialist outpatient clinics
  - Surau( prayer room)
  - Welfare aid
  - Wi-fi facility
4.   What are the disciplines available in this hospital?
  Please click <Specialties>.
5.   When are the visiting hours?
  Please click <Consultation Hours & Visiting Hours>.
Visiting hours:
Mondays - Saturdays 12:00 pm - 2:00 pm
  5:00pm - 8:00 pm
Sundays & Public Holidays 12:00 pm - 8:00 pm
6.   Generally, what are the consultation hours in the clinics?
Consultation hours:
Mondays - Fridays 9:00 am - 1:00 pm
  2:00pm - 4:30 pm
Saturdays 9:00am - 1:00 pm
Sundays & Public Holidays Closed
7.   How do I find out whether the doctors are available for consultation on that day?
  Please call up to check. Tel: 604 - 657 1888 / 604 - 652 8888
8.   What time shall I register for morning or afternoon consultation?
Morning registration starts at 7:00 am

( Queue number starts from 6.30am )
9.   Where can I register myself in this hospital?
  You may register at the Main Reception Counter on the ground floor for clinics on the ground floor. For clinics on the first floor, registration for follow-ups, the reception counter starts at 8.30am. All new patients will register at the ground floor.
10.   Is there any night clinic available in this hospital?
  There is a Paediatric Night Clinic which operates

Paediatric Night Clinic
Doctor Dr Cheang Hon Kit
Date Monday, Wednesday, Friday
Time 7:00 pm - 9:00 pm

Paediatric Night Clinic
Doctor Dr Tan Eng Guan
Date Tuesday and Thursday
Time 7:00 pm - 9:00 pm

There is also an Obstetric Ante Natal Night Clinic that operates

Obstetric Ante Natal Night Clinic
Doctor Dr Tee Yi Torng
Date Thursday
Time 6.30 pm - 9.00 pm

Registration for night clinics and queue number time start from 5.30pm

11.   When are the doctors' operating days?
Dato' Dr. Yip Kok Thye Monday & Thursday
Mr. Chin Chean Kok Wednesday
Mr. Eric Yong Tuesday
Mr. Khaw Kar Teng Wednesday & Saturday
Mr. Lam Hong Yoong Monday, Wednesday & Friday
Mr. Leong Wing Seng Tuesday & Friday
Mr. Loke Tien Hsi Friday
Mr. Loke Wooi Pin Thursday
Mr. Ng Chee Eng Thursday
Mr. Osman Yahya Tuesday
Mr. Tan Boon Hoo Monday & Thursday
Mr. Tang Weng Chong Tuesday
Dr. Chan Jun Yeen Monday
Dr. Chuah Joo Leong Monday
Dr. Gopalan Nair Wednesday
Dr. Koay Aun Na Wednesday & Friday
Dr. Lau Soon Yen Wednesday
Dr. Neil Solomons Thursday
Dr. Ng Hee Hua Tuesday & Friday
Dr. Quah Thong Sai Monday & Thursday
Dr. S. Shankar Wednesday & Saturday
Dr. Tan Cheng Aun Friday
Dr. Tan Hui Boon Tuesday & Thursday
Dr. Tan Soo Ken Tuesday , Thursday
Dr. Tee Yi Torng Monday
Dr. Wong Sian Chee Wednesday & Friday
12.   When is the discharge time?
  Discharge time: 11:00 am. Late discharge will be subject to additional one day room charge.
13.   Does this hospital accept emergency cases?
  Yes, our Accident & Emergency Department is opened 24 hours.
14.   Does this hospital provide ambulance service?
  Yes. For ambulance service please call 604 - 652 8686
15.   What are the medical packages available in this hospital?
  Please click <Maternity Package>, <Health Screening Package>, <ESWL Package> & <Cataract Package>.
16.   Is there any cafeteria in this hospital?

Cafeteria hours: 7:00 am - 7:00 pm
(The food served are pork free)
17.   Where can I get newspapers, magazines, toys or confectionery?
  A small convenience store is available on the 1st floor near the entrance to the pathology lab
18.   Where can I perform my prayers?
  A prayer room (surau) is provided on the ground floor.
19.   How often are the Public Health Talks?
  They are held on 2-monthly basis on Saturdays at 2.30pm at the Resource Centre, 7th Floor.
Please click <Public Talks> for more information.
20.   What are the room amenities in this hospital?
  Please click <Ward Accommodation>.
  • Executive Suite
  • Studio Suite
  • Private Rooms
  • Twin Sharing Rooms
  • 4 Bedded Rooms
  • Common Wards
  • Delivery Suites
  • Intensive Care Unit/ Coronary Care Unit
21.   How much deposit shall I pay?
  Please click <here>.
22.   Where can I get my medical report?
  To obtain your medical report, please proceed to the Corporate Billing Office on the 1st floor.
23.   How is the billing system provided in this hospital?
  We provide decentralized billing system with one-stop centre where settlement of bills and collection of medication are on the same floor.
24.   Does this hospital provide 24 hour billing or payment?
During office hours At respective ward cashiers counter
From 5:00 pm - 9:00 pm At ground floor dispensary
24 hours At Pharmacy
25.   Where can I find assistance for corporate billings and insurance claims?
  For corporate billings and insurance claims, please proceed to the Corporate Billing Office on the 3rd floor.
26.   Does this hospital accept Health Card?
  Yes. All terms and conditions apply and subject to approval only.
27.   Does this hospital accept foreign currency?
  This hospital accepts Indonesian Rupiah, Singapore Dollar, Sterling Pound, Thai Baht and US Dollar.
28.   Where shall I certify bills and official receipts?
  For certification of bills and official receipts, please proceed to the Outpatient or Inpatient Billing on the 1st floor.
29.   Where can I donate funds for this hospital?
  Donations can be made at the Finance Department on the 2nd floor during office hours and at the Main Reception Counter after office hours. Cash donations are accepted. Cheque donations are to be made payable to "Hospital Lam Wah Ee".
30.   Is the donation tax exempted?
  All donations are tax exempted.
31.   How to open your X-ray DVD with Microsoft Windows Operating System?
  Microsoft Windows Operating System, Please click<Video Tutorial>.
32.   How to open your X-ray DVD with Apple Operating System?
  For Apple Operating System, kindly download and install OsiriX Lite free DICOM viewer from OsiriX MD DICOM viewer or any DICOM viewer. You may run the x-ray DVD with OsiriX Lite for viewing purpose only.
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